30 Day Return Policy
Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, simply return it in its original packaging with your receipt within 30 days.
Please ship all returns to:
Berkeley Ace Hardware
2145 University Avenue
Berkeley, CA 94704
Customers returning defective products will receive a full refund including shipping charges.
Non-defective products, unopened, unused, and in new condition may returned for a refund less shipping fees. Orders shipped for free and returned for refund will be charged the original shipping fee. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.
We strive for 100% accuracy with every order. In the event of shipping errors, please contact us immediately. We will promptly arrange for pick up of the incorrect item and send out a replacement product at our expense.
Reimbursement of Payment
Credit will be issued to your credit card upon receipt of your return.
Not returnable: gift cards, pierced earrings, and any items marked Final Sale.
For help processing a return, please contact us.