Return Policy

30 Day Return Policy

Your satisfaction is our goal.  If for any reason you are not satisfied with your purchase, simply return it in its original packaging with your receipt within 30 days.

Return Guidelines

Please ship all returns to:

Berkeley Ace Hardware

2145 University Avenue

Berkeley, CA 94704

Attn: Evelyn

Defective Products

Customers returning defective products will receive a full refund including shipping charges.

Refunds

Non-defective products, unopened, unused, and in new condition may returned for a refund less shipping fees.  Orders shipped for free and returned for refund will be charged the original shipping fee.  Customers are responsible for return shipping charges.  For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.

Shipping Errors

We strive for 100% accuracy with every order.  In the event of shipping errors, please contact us immediately.  We will promptly arrange for pick up of the incorrect item and send out a replacement product at our expense. 

Reimbursement of Payment

Credit will be issued to your credit card upon receipt of your return.  

Not returnable: gift cards, pierced earrings, and any items marked Final Sale.

For help processing a return, please contact us.